Refund policy

Right to return

  1. The consumer has the right to return the goods, i.e. withdraw from the contract with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.

  2. The deadline to withdraw from the contract will expire after 14 days from the day:

  • On which the Consumer came into possession of the goods or on which a third party other than the carrier and indicated by the Consumer came into possession of the goods.
  • On which the Consumer acquires the possession of the last item or on which a third party, other than the carrier and indicated by the Consumer, acquires the possession of the last item in the case of a contract requiring the transfer of ownership of many items that are delivered separately.
  • In order for the Consumer to be able to exercise the right of return, he must inform the Seller, using the data provided in § 2 of the Regulations, about his decision to withdraw from the contract by an unequivocal statement (e.g. via e-mail, form on the website or letter sent by post).
  • The consumer may use the return template
  • To meet the deadline to withdraw from the contract, it is enough for the consumer to send a request for a refund before the deadline to withdraw from the contract.

Consequences of withdrawing from the contract (returning the goods)

  1. In the event of withdrawal from the concluded contract, the Seller returns to the Consumer all payments received from him, including the costs of delivering the goods, immediately, and in any case not later than 14 days from the date on which the Seller was informed about the Consumer's decision to exercise the right to withdraw from the contract.
  2. The reimbursement will be made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer agrees to a different solution, in each case the Consumer will not incur any fees in connection with this return.
  3. The seller may withhold the reimbursement until receipt of the goods or until proof of its return is provided to him, whichever occurs first.
  4. The Seller asks to return the goods to the following address: Bielawki 19D, 99-300 Kutno immediately, and in any case not later than 14 days from the day on which the Consumer informed the Seller about the withdrawal from the sales contract. The deadline is met if the Consumer sends back the goods before the expiry of the 14-day period.
  5. The consumer bears the direct cost of returning the goods.
  6. The consumer is only responsible for a decrease in the value of the goods resulting from using it in a manner inconsistent with its intended use.

Exceptions to the Right to Return

  1. The right to return is not entitled to the Consumer in relation to the contract:
  • In which the subject of the service is a product manufactured according to the consumer's specifications or serving to satisfy his individual needs.
  • In which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items.
  • The right to withdraw from a distance contract is not available to an entity other than the Consumer.

Complaints

  1. In the event of a defect in the goods, the buyer has the option of complaining about the defective goods on the basis of the warranty or guarantee provided for in the Civil Code, if the guarantee has been granted.
  2. Using the warranty, the Buyer may, on the terms and within the time limits specified in the Civil Code:
  • Submit a price reduction statement.
  • In the case of a significant defect - submit a statement of withdrawal from the contract.
  • Demand that the item be replaced with a non-defective one.
  • Demand that the defect be removed.
  • The seller asks you to submit a complaint based on the warranty to the postal or electronic address indicated in § 2 of the Regulations.
  • If it turns out that in order to consider the complaint, it is necessary to deliver the advertised goods to the Seller. The buyer is obliged to deliver the goods to the address Bielawki 19D, 99-300 Kutno. The cost of delivery is borne by the Seller
  • If the product has an additional guarantee, information about it, as well as about its conditions, is available in the product description in the Store.
  • Complaints regarding the operation of the Store should be sent to the e-mail address indicated in § 2 of the Regulations.
  • Consideration of the complaint by the Seller will take place within 14 days.

Out-of-court complaint handling

  1. In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, inter alia, with:
  • Mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the procedure is free of charge. The list of Inspectorates is available here:
  • https://www.uokik.gov.pl/wazne_adresy.php#faq595.
  • Assistance of the competent field of permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which an application should be submitted for consideration of the case before the arbitration court. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
  • Free help from the municipal or poviat consumer ombudsman.
  • Internet ODR platform available at: http://ec.europa.eu/consumers/odr/ .